How does a Virtual Assistant get to know a business owner and their business?
This is one of the questions that many prospective clients ask me, when we have our initial exploratory call. The answer is simple – it’s the same as you would with any new member of staff – it is no different because I will work with your virtually. The only difference is I can’t take you for a cuppa at lunch time of course. It is really important that when you start working with a Virtual Assistant, that you provide as much information about your business as you can. This will enable them to understand better what you do and the service you offer, and this will mean they can better support you.
Relationship building between business owner and Virtual Assistant starts from the initial contact, which may be an email or phone call. If you live locally to your Virtual Assistant, it may be possible to meet with them for this first consultation, I certainly like to do this whenever possible. During this meeting you will get the all important first impression. If you get on well, that’s a great start, but if there is anything that makes you feel uneasy about your future working relationship then listen to your instincts!
This is as key to working with a Virtual Assistant as it would be to working with an employee face to face. Provide as much background information to your business or industry as possible. This may include industry publications and blogs, background reading, previous board papers or even common acronyms and industry jargon.
As you work together, your Virtual Assistant will get to know your business like any other member of staff would.
It is important to allocate time to review how the relationship is working. This may be informal, or formal. It could be by way of a feedback survey, or a testimonial. It can be difficult sometimes for people to say that they are not quite happy with things, and allocating time for a review allows both parties to bring things to the table. If there is something you are not happy with, make sure you bring this up and communicate it to your VA as quickly as possible.
How do I know I can trust you? Read on.
If you know someone with a small business that may need help, please pass on my details as I may be able to help.