I’d like to introduce you to the team at Joanne Manville Virtual Assistance. All of the team have the PA and Business Support skills you’d expect but with specialised skills on the side!

I’m so pleased to have such fantastic people working alongside me and supporting our clients, which enables us to provide an all-round service.

I’d like to introduce you to:

Ellen has worked for over 12 years in ‘people teams’ in organisations in a mix of sectors that include social housing, manufacturing, and retail.  She started working as a Virtual Assistant in 2019 and enjoys supporting a wide range of businesses, including coaches and trainers, lifestyle industries such as fashion, retail, food, and travel.

Based in Warrington, Ellen can help with:

  • Learning and Development
  • Training and implementation
  • Social media planning and strategy
  • Reformatting/updating documents
  • Email and diary management
  • Customer excellence (process, training, service improvements, journeys)

Jayne has worked for 13 years as a Sales Manager, providing 5* event catering services to corporates, charities, and individuals alongside a large major events portfolio including the BRIT Awards & Royal Windsor Horse Show. A dedicated, thorough, and hardworking individual Jayne’s skills have been proven in sales system processes, CRM, budgeting, forecasting and vital key administrative support to help maintain efficient operations. Since becoming a VA Jayne also has a passion for Canva helping businesses to maintain a fantastic brand identity.

Jayne loves turning a lead into a sale and says the best way to do this is with a winning proposal and great client relations. Jayne loves taking a new client and putting systems in place to make sure they stand out at the first point of contact and build partnerships to last.

Jayne’s favourite way to wind down is walking/playing with her family on a beautiful Cornish beach or clearing her head on a nice early morning run, ready to start the day.

Based in Cornwall, Jayne can help with

  • Monitoring and responding to sales leads
  • Creating and sending sales proposals
  • Implementation of follow up procedures to maximise sales conversions
  • Managing existing customer service support
  • Competitor analysis research
Joanne (me!)

In a previous life I was a Mortgage Advisor, but my second career was as an Executive PA, where I worked for over ten years supporting Managing Directors, Chief Executive Officers and Chairs and supporting the Board. I started Joanne Manville Virtual Assistance in 2015, drawing on my love of admin and organising. I support growing businesses by giving managers the space to concentrate on what they do best. I was honoured to win the award of UK Outstanding VA in 2020 and 2019, England VA of the Year 2018, VA of the Year (South West) in 2018 and 2017, and Finalist for Best Newcomer in 2016.

My favourite part of running JMVA is experiencing the moment when a client sees the support we are giving is making a real difference and that they are getting real results through the space we have freed up for them or they are getting more time to spend with friends and family.

Based in Newton Abbot, Devon I love:

  • Assisting business owners strategically, taking a whole-business view and determining the best way to save them time
  • Helping identify what could be delegated and putting this in place
  • Supporting whole teams, to enable them to work more effectively together and focus on the bigger picture
  • Lifestyle support, ensuring clients maintain a work/life balance

Jules has a background as a Corporate and C-Suite Personal Assistant. She loves nothing more than getting people organised both in Business and Life. Jules is passionate about Travel and spent over 10 years earlier in her career as a Travel Agent and can now offer an ABTA Bonded Travel Consultancy to clients

Based in North West London, Jules can help you with:

  • travel bookings and itineraries
  • diary and inbox management
  • filing organisation
  • document creation
  • PowerPoint

Justine has worked as a virtual assistant for over five years, her clients have included those from a variety of industries including tech and digital marketing, and with small businesses as well as large corporate companies, within international timezones.

Based just outside of London, Justine enjoys working on:

  • Private household support incl. personal filing, sourcing of gifts and holiday research
  • Minute taking at Board level
  • Social media
  • Copywriting
  • Blog writing
  • Research

Lisa has worked within the private sector, mainly in fashion and education and within small and large business and independent schools. Her favourite projects are blog related, and after having been provided with a clear brief, Lisa enjoys writing a series of blogs that help people to see their particular industry in a new way, or to make an uninteresting industry more interesting.

Lisa loves to unwind by getting creative and making things such as ceramics, mosaics, and jewellery. Lisa is also researching her family tree, which she says can easily become an obsession with all those skeletons in the closet!

Based in Essex, Lisa can help with:

  • Proofreading
  • Research
  • Blog Writing
  • PowerPoint presentations
  • Document formatting (Word)

Lisa has over 10 years of experience as a PA/VA. Previously, she worked in the field of logistics, and one of her favourite projects was being involved in the C-17 maintenance project at RAF Brize Norton. Lisa says she is not very good at doing nothing – she’s a do-er and enjoys being productive and efficient for her clients.

Lisa switches off by either reading or gardening and her top tip for small business owners is to get help with your organisation. Your time is your most valuable commodity and one must use it wisely. Your VA will be able to help you implement the right systems so you can be efficient.


Based in Surrey, Lisa can help with:

• Supply chain and logistics, in particular retail and aviation;
• Email Management; she’s in inbox ninja.
• Import and export customs compliance;
• Liaising with customer and suppliers in a number of time zones around the world.

With a managerial background in Client and Customer Service, Lou has worked as a Virtual Assistant for over two years. Lou is experienced in supporting both small and large businesses across a wide range of administrative tasks. She enjoys a consultative approach with clients, offering ideas and solutions across the board. Lou is passionate about wellness and self-care in business and is studying towards a Life Coaching certification with focus on mindset and growth.

Based in Kent, Lou can support you with:

  • Creation and curation of blog posts
  • Content and website copy
  • Organisation and project co-management
  • Research and collating information
  • Creating process documentation
  • General PA duties

Natali has worked for over 17 years within a wide range of fields such as design, events, sales and marketing, business support and project management and started working as a Virtual Assistant in January 2019.

Natali’s favourite part of the job is when she reaches the moment in her client’s journey where she knows the business so well, that she is able to offer proactive support.

Based in Buckingham, Natali can help with:

  • Video and audio editing
  • Graphics for print or digital
  • Website design and updates on WordPress
  • Setting up email automations and designing templates
  • Webinar setup and management

Raakhee has a background as an Executive Assistant at Board level, She finds organising people who are disorganised very fulfilling, and she loves a spreadsheet! Raakhee is passionate about helping the environment and actively aims to be greener in her day to day life. She is also in the process of studying for a BSc in Environmental Science.

Based in Kent, Raakhee enjoys working on:

  • Event planning and management
  • Document formatting including Kindle eBook formatting
  • In-depth research
  • Diary management
  • Email management

Sam is an experienced Finance Manager with a demonstrated history of working in the insurance, marketing, and advertising industry. A member of the Association of Accounting Technicians (AAT), Sam is a Licenced Accountant. She has worked within all areas of financial management including bookkeeping, management accounting, process management, accounting systems, and financial investigation. Sam has a wealth of experience in many other industries including utilities companies, estate agencies, gardening companies and marketing/lead generation. Sam knows and understands that finance is often a difficult subject but is here to make all of that easier for you. She is currently studying for a Bachelor of Laws – LLB with The Open University.

Based in Exeter, Devon Sam can help with:

  • All financial aspects of SME business from Bookkeeping and record keeping, all the way up to management accounting and reporting
  • Budgeting and creating financial analysis to present at Board level
  • Liaison across operational team areas to include HR, business and operational management
  • Liaison customer and suppliers for both financial assistance and credit control

Stefanie has over 15 years’ experience as a Personal Assistant, in public and private sectors (including the Military, Police and NHS). Stef also has over 20 years’ experience in administration as an Admin Assistant, Receptionist, Office Manager, Medical Secretary and Executive Personal Assistant. Stef prides herself on providing honest, reliable, and efficient admin support and all with a positive and cheerful attitude.

Based in Northumberland, Stef can help with:

  • Transcription
  • Minute taking
  • Diary, email and time management
  • Lifestyle Management
  • Data Entry
  • Reminder services

Having worked in PA and Secretarial roles for over 20 years, Tamsin provides excellent assistance to a variety of high level managers including Directors. She has been involved in organising many staff events, including parties for 200+ staff, offsite staff briefings including venue booking, facilities preparation and putting the presentations together along with scheduling staff in to attend. She loves being one step ahead of a client and thinking about things before they’ve even thought of it themselves so that she is ready to roll when needed. Tamsin says that making a client’s day easier is the best feeling. She has a dog called Dave (Sproodle – Springer X Poodle) and spends most of her weekends finding long walks to tire him out (which has never happened yet)!

Based in Plymouth, Devon Tamsin can you help with

  • Traditional PA work
  • Inbox/diary management
  • Research
  • Minute taking
  • Copy typing/document formatting/proofing
  • Data input
  • Travel/research and organisation
  • Appointment Reminders


Zita has worked as a Virtual Assistant for over 7 years, supporting a wide range of clients in a variety of sectors from local government to library charities and has worked with many different clients including life coaches and therapists. Zita enjoys the variety of work she encounters, as variety is the spice of life.

Zita’s favourite way to wind down after work is with her spiritual practice with healing crystals and Buddha energy, however, Zita also takes boxing classes 3 times a week which helps keep her fit, healthy, and upbeat and ready to take on whatever challenges may come her way.

Based in Oxfordshire, Zita can support you with:

  • diary/email management
  • research and data entry
  • copy typing
  • social media posts and scheduling
  • preparing MailChimp newsletters
  • WordPress updates